A finance agent can now use what your sales agent learned last week. Shared memory is available in preview on Pro and Enterprise plans.

• Opt in per agent from Settings → Memory

• Every shared memory shows where it came from

• Admins can clear shared memory at any time

Every agent now writes a plan you can review, remembers what matters most and waits for approval on sensitive steps.

• Editable step-by-step plans before each run

• Ranked memory: 23% more tasks completed correctly

• Approval steps for refunds, payments and outbound email

Most requests now resolve on fast models without any change on your side.

• Median routing latency down from 58ms to 40ms

• New cost report per agent and per workspace

• Bring-your-own-key support for two more providers

Enterprise admins can now export the full audit log and map SCIM groups to agent permissions.

• Exports to S3, Datadog and Splunk

• SCIM group sync with Okta and Entra ID

• Retention up to seven years

Voice is out of beta on every paid plan, with the same tools and memory your agents use in chat.

• Join Zoom, Meet and Teams calls

• Live transcripts saved to memory

• Twelve languages at launch

• HubSpot deals now sync custom properties correctly

• Agents reply in the right Slack thread after edits

• Fixed a rare timeout when uploading large PDFs